This role is technical in nature and is responsible for providing high quality and timely IT infrastructure support to ensure the availability, stability and performance the FNZ platforms and corporate systems.
Availability: Ensure that uptime SLA's are met every month for systems that you are responsible for by managing and resolving issues logs; performing scheduled maintenance to minimise disruption; managing third party support contracts where required to provide support levels.
Performance: Ensure that performance SLA's are met every month for systems that you are responsible for by monitoring system performance, capacity and growth; suggesting and implementing performance improvements and hardware/software refreshes.
Information Security: Ensure that the FNZ network and systems are internally and externally secure by following existing policies and procedures and documenting for audit purposes as required by AAF/ISO27001; implementing security projects; completing risk assessments and build guides for new and existing systems.
Business Continuity: Ensure that FNZ-held data is secure and backed up by: ensuring that regular backups and made and are tested; participating in yearly BCP & DR tests; ensuring that any new build is in line with company requirements and departmental policy for resilience and availability; documenting resilience and backup plans for all new builds.
Training: Develop professional and technical knowledge and skills. Provide technical advice and mentoring within the team.
Project Work: Implement new projects to meet project timelines and deadlines Budget: Recommend changes to the IT manager that could reduce costs in your areas of responsibility