A member of high performing Contact Centre team dedicated to being first point of contact for customer enquiries providing an excellent level of Customer Service that exceeds expectations.
Team player who supports the management team in delivering Guaranteed Service Standards within internal, external and regulatory frameworks.
Work will include handling customer enquiries including web chat, telephony, complaints and processing Investor Servicing Administration.
Hours of Work:
40 hour week. Flexible Shift patterns will operate.
Operating Hours are 8am – 6pm – Monday to Friday and
9am-1pm on a Saturday.
An individual who is passionate about customer service, an excellent communicator who has good listening skills and can handle varying work requirements at any given time and is keen to be multi skilled rather than one dimensional.
An ability to remain calm under pressure and prioritise workloads to meet deadlines and demand, someone who has an eye for detail and takes pride in quality of work they process as Investor Servicing work will require this mind-set.
A team player who is driven and is determined to make a difference. An individual who can work on their own initiative but also enjoys being part of a team.
Experience of Web-Chat, Complaint Management and Investor Servicing Administration would be beneficial.
FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £50 billion of platform assets in aggregate. FNZ now employs over 700 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington and Sydney.