Test Manager

# of Openings
Quality Assurance (QAS)
Position Type
Permanent Full-Time

Role Description

This role is accountable for the ownership and delivery of the overarching Test strategy and Test Approach across FNZ Clients as well as ensuring consistent and productive QA/Testing Process and Procedures for each project.


The Test Manger will be responsible for test risks, issues, timelines and quality as well as providing oversight of all the testing within the delivery team.


This role would work closely with the Project Management, Build Management, Test Architects, Functional Leads, Test Leads Operations, infrastructure and Release Managers across multiple projects to ensure on time to quality delivery in compliance with FNZ SDLC.


Specific role responsibilities:


Stakeholder Management

  • Stakeholder management and ensuring overall client satisfaction across all projects/areas covered by programmes.
  • Managing client issues and concerns, effectively dealing with escalations.
  • Providing progress updates to key stakeholders.
  • Work with Project Managers, build managers and Test Leads on resourcing, risks, issues, timelines and have oversight of all the testing.
  • Build strong relationships with internal and external stakeholders around testing and quality and drive improvements internally and externally.

 Delivery Management

  • Take ownership of the test estimation Process and deliver estimates as per the defined SDLC.
  • Ownership of overarching Delivery Test strategies and Test Approach for all Projects/ Clients.
  • Ensuring QA/Testing Process and Procedures are followed across each project and team.
  • Compliance with the Testing Framework, including standards, processes, tools, test plans, cases and templates across projects.
  • Work with Test Architects to develop, define and agree Test strategy for Projects.
  • Responsible for Testing sign off for releases, working closely with the Test Leads and Build Managers.
  • Performance reviews for team members.
  • Engage with clients to agree QA engagement model and test strategy.
  • Engage with clients to agree QA engagement model and test strategy.
  • Ensure that testing artefacts required to support contracted end-client deliverables are produced in accordance with agreed plans.
  • Act as a QA sign-off for Release Committee to validate test coverage, execution, results and general quality standards of the Platform.

Quality Management

  • Effective and regular communication internally and externally.
  • Test deliverables to be on time and to quality targets defined.
  • Work to continuously improve the testing and quality practices already in place to achieve a greater end result.
  • Support process improvement initiatives and identify process improvements.
  • Take ownership of Test Quality Gateways, ensure and measure ongoing compliance.

Governance & Control

  • Test governance to be managed via agreed metrics driven reporting.
  • Timely reporting to Product Build Director on progress to plan.
  • Testing Quality metrics ownership and reporting.
  • Ownership of Quality and productivity uplift.
  • Risk and Issues management within Team.
  • Escalation to Product Build Director of Risk and Issues that impact upon Test Plan delivery.
  • Management of Change to the Change Management process.
  • Ensure that test environments are booked in a timely manner by liaising with the appropriate groups across IT.
  • Sign off entry and exit criteria for all test phases.
  • Prepare Project closure reports.
  • Ensure Knowledge is recorded and shared.

 Team Management

  • Management, review and induction of new team members.
  • Performance management and review of team members as per company guidelines.
  • Approval and recording of overtime for team as per guidelines.
  • Absence management of team members as per guidelines.
  • Manage resource planning for own team.
  • Provide coaching and training to team members to uplift capability and productivity.
  • Mentor Team members in QA Best Practice, Tools and training across projects.


Experience Required

  • Significant system test experience in a fast moving environment.
  • Team lead / Management experience.
  • ISEB Foundation Qualified.
  • Querying experience using SQL – desirable.
  • Good understanding of testing tools.
  • Strong written and verbal communication skills in English.
  • Ability to work under pressure and to strict deadlines.
  • Adaptability as we are looking for someone that can shift between projects and workload and be productive quickly.
  • Proactive - Ability to identify and discuss improvements to current processes.
  • Ability to work effectively and to prioritise own and teams workload.
  • Highly self-motivated – achiever of targets, both personally and through team.
  • Effective team player with ability to build strong working relationships and motivate others.
  • Propensity toward improving own and others performance and achievement of objectives.

About FNZ

FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management.

It has helped these customers grow to over £30 billion of platform assets in aggregate. FNZ now employs over 1 000 people with offices in UK (London, Bristol, and Edinburgh), Czech Republic (Brno), Australia (Sydney), New Zealand (Wellington), Singapore and China (Hong Kong, Shanghai).


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