FNZ

Office Manager - Madarin Speaking

CN-Shanghai
ID
2017-2561
# of Openings
1
Department
Administration (ADM)
Position Type
Permanent Full-Time

Role Description

This role will be based in Shanghai but will start with a short placement in London for training. This would ideally suit a person that is currently based in the UK and looking to relocate to Shanghai

 

Ensuring smooth running of the office and that all administration tasks are completed in an efficient and timely manner. The individual will work both independently; as well as part of the admin team.

 

  • Responsible for day to day running of the Shaghai office, including maintaining relationships with suppliers/vendors; facilities management; office communications; purchasing of equipment
  • Ensure the office environment is kept running at the level required for a delivery focussed company;
  • Provide a client-focused approach to customer needs, both external and internal, to ensure that all customers are responded to in a professional, timely way;
  • Build positive working relationships with all staff across the company; including building close links with members of the Senior Management Team, Customers and other key positions;
  • Reception Duties
  • Answer switchboard telephone calls as part of standard call bounce;
  • Printing and organising presentations;
  • Organise internal/external meetings and responsibility for extensive diary management;
  • Screen and receiving all in-coming mail; organising couriers and managing out-going mail;
  • Minute taking, PowerPoint presentations, mail merges, meeting agendas and follow up action items – chasing up key staff;
  • Formatting and collating documents as requested e.g. board reporting;
  • Budget Management, expenses and credit card reconciliations; and
  • Organize logistics of travel, accommodation and function commitments.
  • Provide cover for PAs/EAs where appropriate;
  • Undertake any other projects/tasks as may be reasonably required to facilitate the smooth operation of the Company

Experience Required

  • Significant experience in a similar role Preferred
  • Motivated to exceed expectations, and ability to represent company image & values;
  • Able to manage people and service providers;
  • Proactive;
  • Eye for detail and perfectionists view of service standards;
  • Good problem solver - logical and reactive in response to unexpected queries/circumstances;
  • Must demonstrate flexibility to get involved in tasks at all levels;
  • Must demonstrate flexibility and adaptability to juggle a range of different tasks and work extra hours to meet deadlines as required;
  • Relationship building skills essential for staff, customers, service providers;
  • A good working knowledge of Word, Excel and PowerPoint is required.
  • Confident, and able to take initiative given client and delivery-focused environment;
  • Independent, self- directing and delivery focused working style;
  • Good team communication skills, confident in dealing with internal and external clients;
  • An understanding of confidentiality issues and the use of discretion
  • Approachable and enthusiastic team-player

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.

 

We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.

 

We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.

 

Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 

 

FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.

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