Head of Reconciliations

# of Openings
Operations (OPS)
Position Type
Permanent Full-Time

Role Description

Responsible for directing and leadership activities of the Cash Reconciliation, Cash Settlement and Asset Reconciliation teams.


You will be expected to provide, continually develop and/or carry out an oversight and control function in relation to operational CASS compliance of various entities of the organisation that are subject to the FCA’s CASS regulatory environment. This includes oversight and input to the company’s Platforms, Wealth Management and Asset Management entities ensuring adherence to CASS regulations and internal policies throughout with the primary objective to ensure adequate protection for clients’ assets when responsible for them.


  • To provide the day-to-day oversight of the running of the Cash Reconciliation, Cash Settlement and Asset Reconciliation teams in Operations.
  • Provide leadership to the 3 team managers and to ensure continuity by providing team manager cover when required.
  • To provide support to the Head of Investment Operations on Operational CASS business matters.
  • Accountable for business CASS processing in line with regulations and client expectations.



  • Reports to the Head of Operations for which the job holder will provide technical and operational support for CASS within the company’s Group extending across Platforms, Wealth Management and Asset Management companies.
  • Support the embedding of CASS compliance and the ongoing development of operational architecture to support same.
  • Support the daily client money and assets process to ensure client protection in place at all times.
  • Support the oversight of third party providers and bank due diligence to ensure compliance with CASS regulations.
  • Support production and submission of monthly CACM reports, monthly FCA CMAR return, and quarterly compliance returns.
  • Ensure CASS Resolution Pack is maintained and up to date at all times. 
  • Is responsible for the management of root cause analysis and identifying process and service enhancements, or potential risks, to ensure the CASS oversight provided is of the highest standard and the firm remains fully compliant.
  • Will take ownership and drive the management of complex investigation for outstanding items / business issues, and rectify anomalies to ensure high-level of CASS compliance and accurate transactions.
  • Will ensure knowledge is maintained and kept up to date in relates to CASS regulatory changes
  • Team Manager Liaison; act as the day to day contact for the team leads, ensuring that there is sufficient cover within the teams and assist in the operations tasks when required.
  • Reconciliations; provide management oversight of all cash, asset and internal reconciliations performed across the five teams.
  • Personal Development; assist in the development of the Team Managers to ensure that there is clear succession within the teams for project and none wrap related tasks.
  • Client Reporting; provide KPI to clients in order to meet service level agreements.
  • MI Reporting; provide relevant MI information to the UK Head of Investment Operations detailing all key aspects of Client money and asset positions.
  • Record keeping; to maintain records as are required to ensure the CASS administration process is transparent to regulators and external auditors.
  • Planning; to prioritise the work of the team and projects to ensure all activities are completed on time and within agreed deadlines, and to manage team holidays.
  • Procedures; to contribute and review to development/updating of procedures.
  • Information Systems; to make effective use of the Company’s information systems that are relevant to the role.
  • CPD; to develop professional and technical knowledge and skills via training & development in order to meet Continuing Professional Development requirements.
  • Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.

Experience Required

  • Familiarity with working in large organizations, ideally within investment management
  • Detailed technical understanding of the CASS rules
  • Expertise in FCA CASS regulations and the operational impact on various industries, products, and clients types.
  • Previous experience in Operational Risk, Audit, Business Operations or Legal & Compliance would be advantageous
  • Experience in working with Technical Experts to implement rules effectively
  • Experience of working in a fast paced, dynamic environment
  • Experience of motivating and driving a team through change
  • Experience of delivering presentations preferred
  • Fluency in Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Excellent written & verbal communication skills; including ability to adapt style, message approach and delivery based on audience preference
  • Strong relationship management skills, including ability to leverage a broad network of colleagues to help resolve issues
  • Ideally a minimum of 5 years’ experience delivering process change initiative, or working in a consulting/ project management capacity

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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