Service Desk Analyst - Infrastructure (20hours per week)

# of Openings
Infrastructure (INF)
Position Type
Permanent Part-Time

Role Description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.  This role is available on a part-time basis and would perfect for a student with an interest in Technology and who could commit to 20hours per week.



  • Providing high quality and timely First Line Support to users through our Helpdesk Software.
  • Desktop Deployment Services (preferably WDS).
  • Active Directory Users & Groups management and Group policy.
  • Email systems including Exchange 2010.
  • All user access for FNZ Internal bespoke applications.
  • All Corporate office systems including Printers, Faxes, IP Phone, Desktop/Laptops and Mobile Devices.
  • Asset Register Maintenance.

Experience Required

  • Studying towards a relevent degree (e.g. IT, Business, Engineering, etc) or experience in a similar Support role. 
  • English on communicative level.
  • General infrastructure skills and knowledge of Microsoft Desktop and Server products - desirable.
  • Good team player with the ability to work under direction or independently.


  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
  • We provide significant financial rewards for high performing individuals; and
  • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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