Global Mobility Specialist

Job Locations UK-Edinburgh
# of Openings
Position Type
Permanent Full-Time

Role Description

This role based in Edinburgh ensures the successful delivery of a range of mobility and relocation services to relocating individuals and their family members, and managing the expectations of the business.


Relocation Services

  • Act as the single point of coordination for all relocating and seconding employees from the initiation of the case and ensuring a full understanding of our Global Mobility Policy and procedures.
  • Eventually taking ownership of this Global Mobility Policy and procedures. Ensuring it is regularly updated to fit business needs.
  • Ensuring the Global Mobility Policy updates are distributed fully on internal networks.
  • Act as first point of contact for all relocating and seconding employees throughout their relocation or secondment including any escalated issues.
  • Act as a main point of contact for all internal stakeholders regarding all relocation and visa enquiries from internal stakeholders.
  • Ensure all enquiries and communications are responded to within the agreed SLAs.
  • Responsible for managing and handling a caseload of files.
  • Take ownership of pre-assignment/relocation briefings with employees, seeking support from the relevant local HR team when required.
  • Working with colleagues and external suppliers to develop enhanced destination and relocation services and experiences to ensure that employees receive a high level service at all times.
  • Manage and oversee relocation logistics and all immigration processes via internal processes, seeking support from the relevant local HR team when required.
  • Managing and liaising with external providers, for all relocation services (including home search, expense management, relocation support, etc).
  • Close alignment with internal Travel colleagues on all aspects of relocation movements.
  • Ensuring that managers and employees and their families are kept up to date as necessary.
  • Commit to continuously improving the services provided.

Budget Management

  • Perform monthly (and ad hoc) reconciliation of relocation costs using actual budget data provided by regional Finance teams.
  • Ensure the CHRO and Chief of Staff have regular oversight of this information and it is available on request.
  • Work with local HR teams to validate assignee expenses according to budget and update reports accordingly.
  • Perform monthly reconciliation of secondment costs by building relationships and processes with internal stakeholders to ensure awareness of all secondment and STBV activity within the business.
  • Work closely with the Travel and HR teams to ensure full capture of all secondment and STBV data including full awareness of associated costs and budget impact for the relevant budget holder.
  • Analyse projects and make recommendations on the cost-estimate of the project



  • Maintain JIRA and MI reporting to the standards required.
  • Capturing relocation costs for budgetary preparation and evaluation.
  • Liaise with HR and Finance colleagues and global partners regarding employee tax equalisation.
  • Support the quality of data held in the HR database for global reporting purposes.
  • Manage all regular tax reporting for short-term international movements, for example Short Term Business Visitor (STBV) reporting.
  • Be accountable for the results of the quarterly visa and immigration audit process.


Experience Required

  • Expertise in International Relocations and/or Assignment Management.
  • Direct experience working for a Relocation service provider or in a similar role for a global organisation would be an advantage.
  • Knowledge of expat management including package calculation, payroll, tax, immigration and the transfer process.
  • Excellent working knowledge of Word, Excel and PowerPoint is essential.
  • Excellent organisational, administrative and time management skills.
  • Good communication skills.
  • Ability to work after hours, due to global nature of the role.
  • Relationship building skills essential for staff, customers, service providers.
  • Strong communication skills: excellent English grammar and diction.
  • Ability to work efficiently and perform multiple complex task.
  • Eye for detail and perfectionist’s view of service standards.
  • Good team player.
  • Ability to manage people and service providers.
  • Good problem solver - logical and reactive in response to unexpected queries/circumstances.

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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