Head of Transfers

# of Openings
Operations (OPS)
Position Type
Permanent Full-Time

Role Description

The Head of Transfers is responsible for managing the in specie transfer of customer assets between FNZ and other market participants ensuring efficiency of process whilst ensuring expectations of end customers is exceeded. Additionally the management of certificated holdings and the transfer of these assets in to and out of CREST.


The role holder will need to ensure efficient, timely and accurate processing in adherence to company policies and procedures, Service Level Agreements and KPI’s.


The role requires a candidate with extensive experience of the transfer process across different asset classes and within a variety of global custody operating models and someone who can demonstrate management of complex operational activities in a high transactional volume, retail focused environment.


The role will report into the Head of Investment Operations for Europe and will form part of the Operations Management Team. The role holder will have responsibility for a team of c40 individuals across two locations covering all the activities related to processing handling certificated and dematerialised in specie transfer of customers assets for a variety of securities held under various custody arrangements.


This role will require some customer engagement for ongoing service provision as well as understanding any change to operational process or structure as a result of the change in customer proposition.


  • Responsible for ensuring all administrative duties related to processing high volume of transfers and certificated holdings to support the ongoing growth of FNZ’s blue chip customer base in a timely and accurate manner
  • Management of a multi locational team.
  • Support to end customers ensuring the provision of qualitative and timely information in respect of the transfer asset process
  • Monitoring and ensuring adherence to SLA’s, KPI’s and department procedures.
  • Ensuring that all work is carried out in accordance with any relevant compliance or regulatory requirements with particular focus to ensure adherence to CASS, SYSC and COBs rules.
  • Liaising with other departments and clients
  • Efficient workflow or process management identifying and implementing improvements as necessary to optimise team performance
  • Manage the team’s performance to ensure adherence to team and individual objectives
  • Keeping staff informed of any changes in regulatory rules and adherence to them and implementation to procedures.
  • Provision of qualitative department MI
  • Resource management in accordance with the business plan, business volumes, budget etc.
  • Root cause analysis of all instances of losses, compensation or any other transactions for the account of the firm to understand why they occurred and to identify and implement any processes to reduce losses / mistakes
  • Provide leadership and development for individuals
  • Comply with the Training and development standards and requirements as outlined in FNZ's T&D Framework, including CPD.
  • Ensure that the Training & Development Framework is being followed throughout the areas carrying out regulated activities, by implementing accountable performance objectives as part of the 6 monthly performance review process and liaising with team managers on an on-going basis.



Experience Required

  • Qualifications: Financial Services Industry recognised qualifications highly desirable
  • Siginificant demonstrable experience of senior management role with a financial services background.
  • Commercially aware and service driven
  • Experience of building strong cross functional and location relationships
  • Strong leadership qualities
  • Ability to exceed in a high volume environment with effective management of multiple simultaneous and competing objectives
  • Product knowledge of instruments (mutual funds, equities, fixed income), tax wrapped accounts (ISA, JISA, SIPP) and custody models (CREST, global custody). A working knowledge of CASS rules is a mandatory requirement
  • Demonstrable knowledge of CREST and Global Custody models for processing transfers. A working knowledge of the Altus Transfer Gateway is highly desirable
  • Thorough understanding of the lifecycle of a transaction including reconciliations and postings to client and accounts
  • Proactive, flexible approach to working.
  • First class verbal and written communication skills.
  • Self motivated and of high integrity.
  • Copes well under pressure and can deliver to deadlines.
  • Good time management skills.
  • Good relationship building skills, both internally and externally.
  • Strong attention to detail, analytical and problem solving skills

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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