FNZ are seeking Service Desktop Support Analyst to join the Europe Infrastructure team , and this role is located in Shanghai.
Desktop Support Analyst will be responsible for:
The team are responsible for the administration and management of all development, UAT and pre-production environments as well as internal corporate IT systems.
Availability – applications that are available when the users need them
Performance – applications that scale with user demand
Security – applications that are protected from unauthorised access and data loss
Reliability – applications that are fault tolerant with no single points of failure
Value for money – shared core infrastructure improves application delivery and reduces costs per applicationProjects – new system delivery is high quality, on time and within budget
Windows Desktops and Servers
Vmware ESX server estate.
Active Directory Users & Groups management, group policy
Email systems including Exchange 2010
Antivirus, client, server and hypervisor
All Internal applications including Finance and HR systems
FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.
We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.
We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.
Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich. In all we partner with 42 institutional customers worldwide.
FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.