This role is technical in nature and focuses on delivering a robust, reliable and risk-managed service for internal and external users in a cost effective manner.
The role is responsible for servers and storage area network hardware; Vmware ESX server estate; Active Directory domains; email systems including Exchange; backup systems; antivirus; internal applications including Finance and HR systems; office systems including printers and faxes.
Your core responsibilites will be:
Availability: Ensure that uptime SLA's are met every month for systems that you are responsible for by managing and resolving issues logs; performing scheduled maintenance to minimise disruption; managing third party support contracts where required to provide support levels.
Performance: Ensure that performance SLA's are met every month for systems that you are responsible for by monitoring system performance, capacity and growth; suggesting and implementing performance improvements and hardware/software refreshes.
Information Security: Ensure that the FNZ network and systems are internally and externally secure by following existing policies and procedures and documenting for audit purposes as required by AAF/ISO27001; implementing security projects; completing risk assessments and build guides for new and existing systems.
Business Continuity: Ensure that FNZ-held data is secure and backed up by: ensuring that regular backups and made and are tested; participating in yearly BCP & DR tests; leading the BCP team; ensuring that any new build is in line with company requirements and departmental policy for resilience and availability; documenting resilience and backup plans for all new builds.
FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £90 billion of platform assets in aggregate. FNZ now employs over 1000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington and Sydney.