Confirmations SME

Job Locations UK-Edinburgh
# of Openings
Operations (OPS)
Position Type
Permanent Full-Time

Role Description

Responsible for confirming both mutual fund and equity orders as well as resolving any issues raised by clients or other external parties across the FNZ platforms; and adhering to the key regulatory and process requirements of FNZ. 


Team Responsibilities:

  • Completing mutual fund and equity orders accurately and efficiently.
  • Contacting fund managers to obtain Contract Notes via telephone and email.
  • Maintaining autocompletion rates for orders placed via EMX and Calastone.
  • Correcting order errors e.g. EFM pricing errors.
  • Data entry of failed trades.
  • Ensuring all orders are completed within specified KPIs.

Role Responsibilities:

  • Order completion; Completing mutual fund orders by manual input or file upload prior to Settlement Date.
  • Order monitoring; Monitor the progress of orders and also the receipt of manual / electronic confirmations from brokers and mutual fund managers.
  • Order reporting; Create client reports to highlight orders which have failed autocompletion and are awaiting EFM Contract Notes.
  • Record Keeping; Scan, save and store all electronic and paper documentation accurately and timely.
  • Effective communication;  Investigate, manage and resolve any issues raised by clients relating to the placement of orders.
  • Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.

Expected Behaviours: 

  • Accuracy; to ensure that completion of daily tasks are true and accurate.
  • Efficiency; to ensure that completion of daily tasks are executed in a timely manner and deadlines are met.
  • Effective communication; to ensure that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution.
  • Record keeping; to maintain records as required to ensure the investment process is transparent to regulators and external auditors regarding Breach and reconciliation recording.
  • Procedures; contribute to and maintain relevant and robust documented procedures.
  • Information Systems; to make effective use of the Company’s information systems that are relevant to the role.
  • Planning; to prioritise the work to ensure all activities are completed on time and within agreed deadlines.
  • CPD; to develop professional and technical knowledge and skills via training & development in order to meet Continuing Professional Development requirements.

Experience Required

  • Experience working in a similar roles within an Investment Operations or Asset Management environment.

  • Excellent Excel knowledge.
  • Ability to work accurately and efficiently under pressure.
  • Industry recognised qualifications such as IOC, Investment Certificate or CFA would be beneficial.
  • Crest Settlement experience would be beneficial.

About FNZ

FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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