Cash Payments Manager

Job Locations UK-Edinburgh
# of Openings
Operations (OPS)
Position Type
Permanent Full-Time

Role Description

The Head of Cash Payments is responsible for the day to day running of the cash payments activities ensuring efficiency of process whilst ensuring expectations of end customers is exceeded. The team covers payments in respect of client and market activities.

The role will report into the Head of Investment Operations for Europe and will form part of the Operations Management Team. The role holder will have responsibility for a team of c15 individuals across two locations covering all the activities related to processing of cash in multiple currencies.

This role will require some customer engagement for ongoing service provision as well as understanding any change to operational process or structure as a result of the change in customer proposition.



Team Responsibilities

All aspects of operational activity in respect of cash across a number of platforms in respect of FNZ’s blue chip customer base. To include the processing and authorisation of the cash payments for both market and client level transactions.


Specific Role Responsibilities

  • The role requires a candidate with extensive experience of cash processing in multiple currencies across client and collective investment purchase settlement activities who can demonstrate management of complex operational activities across multiple services.
  • Proactive approach to the management of exceptions with timely and accurate payments and/or systems updates
  • Client facing role requiring the holder to represent FNZ in client meetings and industry forums
  • Management of a multi locational team of c15 people
  • Support to platform customers ensuring the provision of qualitative and timely information in respect of payments and settlements
  • Monitoring and ensuring adherence to SLA’s, KPI’s and department procedures.
  • Ensuring that all work is carried out in accordance with any relevant compliance or regulatory requirements with particular focus to ensure adherence to CASS, SYSC and COBs rules.
  • Liaising with other departments and clients as required
  • Efficient workflow or process management identifying and implementing improvements as necessary to optimise team performance
  • Manage the team’s performance to ensure adherence to team and individual objectives
  • Keeping staff informed of any changes in regulatory rules and adherence to them and implementation to procedures.
  • Provision of qualitative department MI
  • Resource management in accordance with the business plan, business volumes, budget etc.
  • Root cause analysis of all instances of losses, compensation or any other transactions for the account of the firm to understand why they occurred and to identify and implement any processes to reduce losses / mistake
  • Provide leadership and development for individuals
  • Comply with the Training and development standards and requirements as outlined in FNZ's T&D Framework, including CPD.
  • Ensure that the Training & Development Framework is being followed throughout the team who are carrying out regulated activities, by implementing accountable performance objectives as part of the 6 monthly performancereview process with the individual team members.
  • This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ

Experience Required

In addition to those identified within the Specific Role Requirements section:

  • Qualifications: Financial Services Industry recognised qualifications highly desirable
  • Ideally significantly demonstrable experience of a management role with a financial services background.
  • Commercially aware and service driven
  • Experience of building strong cross functional and location relationships
  • Strong leadership qualities
  • Ability to exceed in a high volume environment with effective management of multiple simultaneous and competing objectives
  • Product knowledge of instruments (mutual funds, equities, fixed income), tax wrapped accounts (ISA, JISA, SIPP) and custody models (CREST, global custody). A working knowledge of CASS rules is a mandatory requirement
  • Knowledge of Global Custody and mutual fund models for processing transactions as well as payment processing within UK and International payments systems highly desirable
  • Thorough understanding of the lifecycle of a transaction including reconciliations and postings to client and accounts
  • Proactive, flexible approach to working.
  • First class verbal and written communication skills.
  • Self motivated and of high integrity.
  • Copes well under pressure and can deliver to deadlines.
  • Good time management skills.
  • Good relationship building skills, both internally and externally.
  • Strong attention to detail, analytical and problem solving skills

About FNZ

FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial, Santander, Vanguard and Barclays. It has helped these customers grow to over £125 billion of platform assets in aggregate. FNZ now employs over 1000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington, Sydney, Hong Kong, Singapore.

  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
  • We provide significant financial rewards for high performing individuals; and
  • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, Hong Kong and Singapore.


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