• Service Desk Analyst

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    As a member of our global Infrastructure team you will be responsible for provisioning, responding to and investigating all Corporate IT and Platform related technical service requests and problems.


    You'll be dealing directly with our users on a daily basis, as well as working closely with Engineers and Application Support teams to ensure that FNZ continue to deliver the best Corporate and Platform IT service to the business.


    We're not a massive corporate IT team yet, so you'll be exposed to all facets of enterprise IT and be expected to develop the expertise necessary to support our extensive portfolio applications, hardware and services.


    This is both a technical and user-facing role and you will be performing duties that align with the Service Desk - IT Support function. We run a combination of Local and Central Service Desk which is the single point of contact and provides a streamlined communication channel for IT Service Delivery.


    Service Desk personnel are responsible for:

    • Provision and maintenance of all access to our systems.
    • Request fulfilment, creating and managing user accounts, groups, Exchange objects, building and fixing all user IT equipment such as laptops, ThinClients, monitors, desk and mobile phones, application installation and troubleshooting.
    • Incident logging and call handling - ensuring all necessary information is captured at the first contact and assigned to the relevant Infrastructure function.
    • Local IT Support of the users, the Office IT such as printers and Wifi, access control, CCTV systems.
    • Communication: advising of progress, work-arounds and solutions

    Experience Required

    • Degree qulaified in an IT or related discipline
    • Ambitious, driven and able to work in a fast paced environment
    • Work experience in a similar role beneficial

    About FNZ

    FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


    We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


    We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


    Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


    FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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