• Operational Risk Analyst

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    The Operational Risk Analyst is required to lead the application and development of the Risk Event process, act as the primary Operational Risk contact in respect of FNZ clients and support the Head of Operational Risk & Control as directed.


    Core Responsibilities:

    • Develop / mentor the Operational Risk Officers based in Edinburgh and Brno to ensure a consistent message is delivered to the business and key man dependency is not present within the team.
    • Continue to develop the Operational Risk Team and ensure it continues to add value to FNZ.
    • Promote and actively develop a risk aware culture within FNZ 1st line.
    • Lead the development of the FNZ Risk Event Process.
    • Support the Head of Operational Risk & Control as directed.


    • Drive the use of aCCelerate as the sole repository for Risk Event Information.
    • Mentor and develop the team of Operational Risk Officers to ensure exceptional delivery to both internal and external clients.
    • Encourage a culture of openness and ethical decision making within the team.
    • Ensure clarity over roles, reporting lines and accountability within the Operational Risk Team.
    • Manage the performance of operations teams in relation to Risk events, addressing performance issues in a timely manner to ensure that there is no client or operational impact.
    • Support the first line of defence with any Risk or Risk Event related queries.
    • Risk Event Lifecycle management – design and deliver improvements to the Risk Event process along with working across the business to ensure timely and accurate escalation, recording and reporting of Risk Events.
    • Reporting & MI – deliver quality Risk Event MI to all levels of the business – from 1st line through to Governance Committees and Board Reporting.
    • Action Plans – assist in driving quality action plans, including appropriate ownership, oversight and escalation to ensure completion on schedule thereby mitigating FNZ risk exposure.
    • Governance Committees – Participate in meetings to ensure that FNZ is driving the right values in order to mitigate risk and reduce risk events.
    • Communication - Written and verbal communication to be of a high standard along with the ability to influence and challenge.


    • Attend regular client meetings and resolve all actions within agreed timescales.
    • Ensure the delivery of Risk Event reporting to clients on time and accurately.
    • Ensure client queries are responded to in a prompt and business-like manner.
    • To respond to client enquiries in a prompt and business-like manner.
    • Challenge teams within operations to ensure complete information regarding Risk Events is collated.
    • This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.

    Experience Required

    • Knowledge of the UK financial services and regulatory framework including the CASS Sourcebook.
    • Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and verbally.
    • Numerate and literate.
    • Experience in the Risk Event management and Controls.
    • Experience liaising with corporate clients.
    • Knowledge and working experience of using Risk software.
    • Continuous improvement experience – managing workflows and prioritisation.
    • Control revision and enhancements.
    • Excellent presentation skills.

    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. FNZ now employs over 1400 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington, Shanghai, Singapore and Sydney.


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