• Production Support Analyst

    Job Locations CZ-Brno
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.


    Team Responsibilities:

    • Application Support – ensure that the application is working correctly as deployed.
    • Issue Management – analyse, investigate, and allocate for resolution and closure for all issues.
    • Change Management – support testing and release process for production fixes.
    • Project Handover – facilitate the transition between project support and production support for all change.
    • Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.


    Role Responsibilities:

    • Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.
    • Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues.
    • Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements.
    • Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.
    • Other tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.

    Experience Required

    • English on at least communicative level.
    • University degree in IT, Finance or similar.
    • Intermediate computer skills and basic knowledge of SQL.
    • Ability to learn quickly in a dynamic fast-paced industry.
    • Self-motivated, confident, and a delivery focused working style.
    • Problem-solving abilities and keen attention to detail.
    • Excellent organisation, administration and time management skills.
    • Good team communication skills, confident in dealing with internal and external clients.
    • Experience in Finance, IT or project management desirable but not essential.

    About FNZ

    FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


    We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


    We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


    Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


    FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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