FNZ

  • Global Training Manager

    Job Locations CZ-Brno
    ID
    2018-2877
    # of Openings
    1
    Department
    Human Resources
    Position Type
    Permanent Full-Time
  • Role Description

    The role-holder will provide a full cycle training curriculum through collaboration with SME’s and Business Leads.  Ensure that people at all levels of the organisation develop the skills, knowledge and experience to fulfil the short and long term ambitions of the organisation and that they are motivated to learn, grow and perform.  This position will suit someone that has experience in the Software development lifecycle and agile software development methodologies (workflow frameworks like SCRUM and KanBan, BDD, TDD etc.)

     

    Facilitate and conduct training using a variety of methods to achieve business requirements: 

    • To partner with senior management teams in the creation and delivery of strategic T&D plans for the Delivery function (Devs, QA, System Analysts).
    • Development and delivery of appropriate training solutions that meet the needs of the business area and individuals.
    • Consulting and coaching both internal and external parties to support strategic T&D plans (1:1 and in working groups).
    • Establishing frameworks, templates, tools and documentation etc. in line with defined policy, process and procedures whilst balancing the needs and pressures of the specific context (team/programme/project).
    • Evaluating training / feedback to demonstrate improvements at both individual and business level (Kirkpatrick / ROI).
    • Managing associated administrative tasks to assist smooth running of the department.
    • Measure and continually improve the effectiveness of training and employee development programs.

    Key Responsibilities:

     

    • Partner with senior managers to understand business requirements in order to design a targeted training curriculum (on-boarding to senior roles).
    • Scope, design, deliver and evaluate training solutions and present results to senior managers making improvements as required.
    • Liaising with SME’s, Line Managers and HR Manager to ensure team Skills, Knowledge & Competency are captured, up to date and utilised to identify skills gaps and opportunities for further development.
    • Work closely with stakeholders across the group building relationships and ensuring employee involvement and engagement is maintained.
    • Educate and liaise with stakeholders to deliver effective training programmes that can be managed, measured and improved.
    • In conjunction with SME’s & Line Managers, ensuring all business areas and staff have a written development plan in place.
    • Design and implement training materials and tools that adhere to best practice.
    • Participate in and/or manage projects related to training and/or employee development initiatives.
    • Translate technical language into clear and concise training materials.
    • Manage the study and exam process for the appropriate business certificates.
    • Manage / oversee other professional qualification applications from staff.
    • Issue, monitor and track course evaluations and report on staff ratings and feedback.
    • Support the team where required to manage mandatory training; track completion; chase and report outstanding training.
    • Manage the organisation of training venues, equipment and associated costs.
    • Cultivate strong business partnerships and interactions with internal / external stakeholders.
    • Commit to and demonstrate own personal development.
    • Some travel may be required as part of this role.

    Experience Required

    • Previous experience in autonomous training roles within the IT services environment, with understanding of the Software development lifecycle and agile software development methodologies.
    • Knowledge of training processes and best practice (a training certificate would be advantageous).
    • Experience with evaluating technical training needs/gaps, developing recommendations and implementing solutions.
    • Proven track record of delivering successful training programmes including 1:1 and classroom / workshops based courses and any ROI benefits.
    • Strong communication and interpersonal skills, and ability to build relationships with senior stakeholders across the business and Communicate at all organisational levels.
    • Mentor and coach to team members from graduate to manager level.
    • Highly organised and able to prioritise and delegate workload paying particular attention to detail and outcomes.
    • Strong presentation and time management skills.
    • Flexible and adapts to changing priorities and redirection.
    • Experience scoping, designing and compiling training documentation.
    • Experience Training delivery using a variety of delivery methods.
    • Experience of project management and process improvement.
    • Strong influencing skills and ability to drive change.
    • Experience with LMS and training course authoring tools.

    About FNZ

    FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.  We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.

     

    We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.

    Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich. 

     

     

    FNZ employs over 1,200 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.

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