• Technical Trainer - European Operations

    Job Locations UK-Edinburgh
    # of Openings
    Human Resources
    Position Type
    Permanent Full-Time
  • Role Description

    We currently have an exciting opening for a Technical Trainer to work with our European Operations function, supporting FNZ’s Asset Services teams across the UK and Brno, including; Asset Recs, Cash Recs, Cash Payments & Settlements, Corporate Actions, CREST, Dealing, Distributions, Investor Services, Static Data and Transfers.

    Working closely with a broad level of management and business SME’s to develop, deliver and implement a technical training curriculum in line with the operational business needs.

    The global team are responsible for the development, implementation and management of FNZ’s people development strategy. Ensuring that people at all levels of the organisation have the framework and support required to develop the skills, knowledge and experiences to fulfil the short and long term ambitions of the organisation and comply with our regulatory training responsibilities. Also ensuring the business has the capabilities to identify, develop and retain top performing employees and that they are motivated to learn and grow.


    Specific Role responsibilities

    • Working closely with a broad level of management and business SME’s to develop, deliver, and implement a technical training curriculum in line with the operational business needs;
    • Creating and delivering / coordinating a technical induction framework for Operations;
    • Full training cycle process to develop & deliver a knowledge transfer curriculum to support ongoing technical, industry and FNZ upskilling;
    • Develop and implement Assessment and test criteria to ensure demonstrated understanding and competence of learning;
    • Managing and overseeing Asset Services skills matrix – mitigating any gaps / issues with detailed upskilling training plans;
    • Enhancing investment lifecycle knowledge and learning materials to support ongoing development;
    • Reporting and MI to measure and continually demonstrate ongoing progress of targeted training activity;
    • Supporting the success and ongoing development of the Investment Operations graduate and Industry development programme process and practices;
    • Ongoing training needs analysis, stakeholder management and communication to support development and high performance culture;

    Experience Required

    • Experience working as a Technical Trainer and or SME in a regulated Investment Operations / Asset Services environment,
    • High levels of demonstrated understanding and knowledge of industry regulations, processes and practices.
    • Experience of involvement in the training cycle process within an investment operations / asset services environment
    • High levels of demonstrated understanding and practical application of training processes and practices.
    • A recognised industry certification (IOC or applicable), as well as qualification within a business / financial discipline would be desirable.  

    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £30 billion of platform assets in aggregate. FNZ now employs over 700 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington and Sydney.


    • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
    • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
    • We provide significant financial rewards for high performing individuals; and
    • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia or New Zealand.


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