• Technical Trainer - European Operations

    Job Locations UK-Edinburgh
    # of Openings
    Human Resources
    Position Type
    Permanent Full-Time
  • Role Description

    We currently have an exciting opening for a Technical Trainer to work with our European Operations function, supporting FNZ’s Asset Services teams across the UK and Brno, including; Asset Recs, Cash Recs, Cash Payments & Settlements, Corporate Actions, CREST, Dealing, Distributions, Investor Services, Static Data and Transfers.

    Working closely with a broad level of management and business SME’s to develop, deliver and implement a technical training curriculum in line with the operational business needs.

    The global team are responsible for the development, implementation and management of FNZ’s people development strategy. Ensuring that people at all levels of the organisation have the framework and support required to develop the skills, knowledge and experiences to fulfil the short and long term ambitions of the organisation and comply with our regulatory training responsibilities. Also ensuring the business has the capabilities to identify, develop and retain top performing employees and that they are motivated to learn and grow.


    Specific Role responsibilities

    • Working closely with a broad level of management and business SME’s to develop, deliver, and implement a technical training curriculum in line with the operational business needs;
    • Creating and delivering / coordinating a technical induction framework for Operations;
    • Full training cycle process to develop & deliver a knowledge transfer curriculum to support ongoing technical, industry and FNZ upskilling;
    • Develop and implement Assessment and test criteria to ensure demonstrated understanding and competence of learning;
    • Managing and overseeing Asset Services skills matrix – mitigating any gaps / issues with detailed upskilling training plans;
    • Enhancing investment lifecycle knowledge and learning materials to support ongoing development;
    • Reporting and MI to measure and continually demonstrate ongoing progress of targeted training activity;
    • Supporting the success and ongoing development of the Investment Operations graduate and Industry development programme process and practices;
    • Ongoing training needs analysis, stakeholder management and communication to support development and high performance culture;

    Experience Required

    • Experience working as a Technical Trainer and or SME in a regulated Investment Operations / Asset Services environment,
    • High levels of demonstrated understanding and knowledge of industry regulations, processes and practices.
    • Experience of involvement in the training cycle process within an investment operations / asset services environment
    • High levels of demonstrated understanding and practical application of training processes and practices.
    • A recognised industry certification (IOC or applicable), as well as qualification within a business / financial discipline would be desirable.  

    About FNZ

    FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers.  We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.  The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.


    Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.  The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.


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