• Continuous Improvement Analyst

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    The Continuous Improvement Team is responsible for operational improvement via technology change within the FNZ Operations Division.


    The objectives of the team are to improve operational efficiency via further system automation and straight through processing, reduce risk and increase control functions across the organisation.


    The Continuous Improvement Team provides a vital communication link between internal operations and external project teams and the key FNZ business areas.


    The Continuous Improvement Analyst will work closely with operations SMEs to identify and provide technology solutions to business requirements within the operational system.


    The analyst ensures each requirement assigned is closely monitored and is involved in all stages of the SDLC from identification through to delivery. The analyst fully engages with and supports the internal operational team(s), and other business areas within FNZ, ensuring their requirements are being met. The analyst will ensure the Head of Continuous Improvement is kept up to date at all times and important issues are escalated immediately.


    The analyst will work closely with and support the development team and the operations team.


    Key Responsibilities 

    • Understand business problems and identify and articulate where a technology solutions is required. 
    • Provide regular progress updates to all relevant stakeholders, ensuring concerns are immediately reported to the Head of Continuous Improvement. 
    • Effectively manage all key external and internal relationships ensuring that all concerns are being addressed. 
    • Participate in prioritization and planning activities. 
    • Question and challenge any key decisions which may have an adverse impact on specific FNZ business areas at a later date. 
    • Contribute to all internal and external meetings / calls relating to assigned requirements and confidently articulate key points and concerns. 
    • Critically evaluate any problems that may arise, referencing past experience while having an awareness of wider implications. 
    • Continually expand knowledge of FNZ platforms, products and operational processes. 
    • Keep up to date with the key Regulatory, CASS and Risk & Compliance issues which impact FNZ Operations 
    • Arrange regular catch ups with development team to discuss and compare the key issues arising from assigned requirements. 
    • Arrange and facilitate internal workshops and training sessions. 
    • Attend meetings with external third parties whenever required in order to support internal clients.



    Experience Required

    • Operational management experience and  previous experience within an Operational role;
    • Experience within a Change Management role preferential;
    • Experience in Finance, IT or project management;
    • Confident, and able to take initiative given delivery-focused environment.

    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, AXA Wealth, HSBC, AMP, National Australia Bank, Bank of New Zealand, Aviva, UBS, Zurich Financial and. It has helped these customers grow to over £200 billion of platform assets in aggregate. FNZ now employs over 1 000 people with offices in UK (London, Bristol, Edinburgh), Czech Republic (Brno), Australia (Sydney), New Zealand (Wellington), Singapore and China (Hong Kong, Shanghai).


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