• Business Change Analyst

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    The Business Change Team oversee the implementation and integration of all new client projects from the new business stage through to the final live release.


    The team is responsible for the overall tracking and governance of each new project, while ensuring every business area is appropriately prepared to allow the new technology, product or process to be incorporated with minimal impact.


    The Business Change team provides a vital communication link between internal/external project teams and the key FNZ business areas.


    The Business Change team is part of the overall FNZ Change Support Function which also includes the Operational Change team.


    Monitoring Progress & Reporting:

    • Actively manage and track all assigned projects from new business stage through to final release.
    • Use the core Business Change documentation to ensure all activities are started and completed within the set timescales.
    • Ensure the core tracking document is reviewed daily and kept up to date at all times.
    • Provide regular progress updates to all relevant stakeholders, ensuring concerns are immediately reported to the Business Change Manager.
    • Maintain a risk log for all projects under management, passing this to the Risk Team at regular intervals.

    Planning, Prioritisation & Organisation:

    • Manage the assigned workload effectively and prioritise projects in line with the team priority matrix.
    • Anticipate and communicate potential issues to the team and Business Change Manager.
    • Use Confluence and the Business Change shared folders to record and organize key information from projects.

    Communication & Influencing:

    • Follow the Team communication policy at all times.
    • Effectively manage all key external and internal relationships ensuring that all concerns are being addressed.
    • Question and challenge any key decisions which may have an adverse impact on specific FNZ business areas at a later date.
    • Fully engage, align and support FNZ’s clients to ensure each client’s key change tasks remain on track.
    • Increase the client’s “buy-in” to FNZ core technology and processes.
    • Contribute to all internal and external meetings / calls relating to assigned projects and confidently articulate key points and concerns.Analysing & Problem Solving:
    • Review project related documentation, emails and recordings then identify and communicate the key issues that will impact on the FNZ business.
    • Closely monitor external and internal communications to ensure there is no misunderstanding on project delivery and agreed processes.
    • Critically evaluate any problems that may arise, referencing past experience while having an awareness of wider implications.

    Knowledge, Learning & Developing:

      • Continually expand knowledge of FNZ platforms, products and operational processes.
    • Keep up to date with the key Regulatory, CASS and Risk & Compliance issues which impact the Business Change process.


    • Share knowledge with the team and present any findings at the weekly team meeting.

    Challenging & Improving:

    • Seek to understand core change processes at a granular level and clearly articulate the reasoning behind key decisions.
    • Suggest new ideas and ways to improve the team and the Business Change process


    Team working

    • Actively contribute to weekly Team Meetings
    • Ensure colleagues can support projects at all times by keeping the team up to date and ensuring appropriate holiday / sickness cover is always available.
    • Arrange regular catch ups with lead analysts to discuss and compare the key issues arising from assigned projects.



    • Support the Project team at client workshops / client calls ensuring representatives from key areas (Operations, S&S, Risk, Compliance & CASS) are in attendance whenever required.
    • Arrange and facilitate client workshops, internal walkthroughs and training sessions.
    • Provide onsite and online training support for clients and FNZ Business Areas.
    • Attend meetings with external third parties whenever required in order to support clients and project teams.
    • Support Operations and the Business Change Manager during the Acceptance Test phase, ensuring guidance pages, test environments and daily reporting is set up timely and effectively.

    About FNZ

    FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.


    We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.


    We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.


    Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich.  In all we partner with 42 institutional customers worldwide. 


    FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.


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