This role has accountability for providing direct support to the Head of Technology Services for the delivery of IT infrastructure services within Europe.
This role is technical in nature and focuses on delivering a robust, reliable and risk-managed service to all internal and external users in a cost effective manner. The role will include a significant technical leadership component within a small team of architects, engineers and support staff. Also acting as 2IC Head of Technology Services Europe during absence is expected.
Highly knowledgeable role that requires key infrastructure problem solving skills to be held at an in depth, expert level knowledge.
Ensure Availability, Stability, Performance and Security of FNZ’s infrastructure.
Manage portfolio of Infrastructure Services;
Manage infrastructure projects and upgrades.
Ensure adequate infrastructure monitoring is in place.
Action infrastructure Service Requests.
Drive and govern policy and process enhancement.
Ensure infrastructure disaster recovery plans are up to date.
Ensure that the FNZ network and systems are internally and externally secure by ensuring existing policies and procedures are adhered to and documented for audit purposes.
To act as a senior point of escalation for new and on-going projects and also the wider Senior Leadership Team. This is to be specifically accountable for the resolution and management of technical problems and situations as they occur.
FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to around £80 billion of platform assets in aggregate. FNZ now employs over 1000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington Sydney, Singapore and Hong Kong.