• Infrastructure Engineer

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    This role is technical in nature and focuses on delivering a robust, reliable and risk-managed service for internal and external users in a cost effective manner.


    The role is responsible for servers and storage area network hardware; Vmware ESX server estate; Active Directory domains; email systems including Exchange; backup systems; antivirus; internal applications including Finance and HR systems; office systems including printers and faxes.



    Team Responsibilities


    Availability – applications that are available when the users need them

    Performance – applications that scale with user demand

    Security – applications that are protected from unauthorised access and data loss

    Reliability – applications that are fault tolerant with no single points of failure

    Value for money – shared core infrastructure improves application delivery and reduces costs per application

    Projects – new system delivery is high quality, on time and within budget



    Specific Role Responsibilities


    Availability: Ensure that uptime SLA's are met every month for systems that you are responsible for by managing and resolving issues logs; performing scheduled maintenance to minimise disruption; managing third party support contracts where required to provide support levels.


    Performance: Ensure that performance SLA's are met every month for systems that you are responsible for by monitoring system performance, capacity and growth; suggesting and implementing performance improvements and hardware/software refreshes.


    Information Security: Ensure that the FNZ network and systems are internally and externally secure by following existing policies and procedures and documenting for audit purposes as required by AAF/ISO27001; implementing security projects; completing risk assessments and build guides for new and existing systems.


    Business Continuity: Ensure that FNZ-held data is secure and backed up by: ensuring that regular backups and made and are tested; participating in yearly BCP & DR tests; leading the BCP team; ensuring that any new build is in line with company requirements and departmental policy for resilience and availability; documenting resilience and backup plans for all new builds.


    Training: Develop professional and technical knowledge and skills via the various means available to meet Continuing Professional Development requirements.


    Project Work: Implement new projects to a high level of quality as directed by senior colleagues.


    Budget: Recommend changes to the IT manager that could reduce costs in your areas of responsibility


    This role is not in scope for activities which have a direct or indirect impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. There is a requirement to remain up to date with CASS developments and changes as communicated with FNZ

    Experience Required

    • Degree qualified or above or equivalent in Engineering or Information Systems
    • MCSE 2003/2008 or equivalent industry experience and Exchange 2003 skills essential.
    • Multi-tiered website experience desirable
    • Keen interest in and knowledge of latest server and storage technologies
    • Successfully implemented Infrastructure projects
    • Independent and delivery-focused working style
    • Superior problem solving capabilities
    • Able to work in a rapidly changing environment
    • Excellent time-management skills
    • Excellent team communication skills, confident in dealing with internal and external clients

    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £30 billion of platform assets in aggregate. FNZ now employs over 700 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington and Sydney.


    • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
    • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
    • We provide significant financial rewards for high performing individuals; and
    • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia or New Zealand.


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