• Transfers Manager

    Job Locations CZ-Brno
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    Responsible for the day to day running of the Transfers team within the Operations department. The role holder will have responsibility for a team of c25 individuals based in Brno office covering all of the activities related to processing and handling of certificated and dematerialised in specie transfers of customers’ assets for a variety of securities held under various custody arrangements.  This role will require regular customer engagement for ongoing service provision as well as understanding any changes to the operational process or structure as a result of changes in customers’ propositions.


    Role Responsibilities: 

    • Effective Communication; communicate KPIs and team performance to Head of Transfers on a regular basis.
    • Escalation; ensure all processing issues, risks and CASS breaches pertaining to the Transfers function are escalated appropriately to senior management.
    • Team Development; responsible for the ongoing training & mentoring of team members.
    • Procedures; ensure the department’s procedures are regularly reviewed and maintained implement new reconciliation processes in line with system enhancements & ensure all team members update team procedures.
    • Resource / Workload; allocate and monitor the progress of team tasks on a daily basis.
    • Procedures Enhancement; champion procedure and process enhancements with a particular focus on automation of manual processes which, in turn, will reduce incidence of error and negate our risk exposure.
    • Testing; ensure all transfer related functionality is fully regression tested for all new platform clients prior to launch date.
    • Third Party Liaison; maintain and develop broker, Custodian Bank and Third Party Administrator relationships pertaining to sources of information relevant to fund client administration.
    • Record Keeping; maintain internal system records as required in order to ensure that the transfer process is transparent to regulators and external auditors regarding breach and reconciliation recording.
    • Information Systems; make effective use of the Company’s information systems that are relevant to the role, raise system issues and suggest improvements to negate incidence of error and risk exposure.
    • CPD; develop professional and technical knowledge and skills via training and development in order to meet Continuing Professional Development requirements.
    • Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.
    • This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.

    Experience Required

    • Management experience within investment operations – able to demonstrate management of complex operational activities across multiple services.

    • Ability to build and motivate high performing teams

    • Experience of building strong cross-functional and multi-location relationships.

    • Ability to exceed in a high volume environment with effective management of multiple simultaneous and competing objectives.

    • Proactive, flexible approach to working.

    • First class verbal and written communication skills.

    • Self-motivated and of high integrity.

    • Copes well under pressure and can deliver to deadlines.

    • Good relationship building skills, both internally and externally.

    • Strong attention to detail, analytical and problem solving skills.

    • Commercially aware and service driven.

    • Financial Services Industry recognised qualifications are desirable.

    • Fluency in Microsoft Office (Outlook, Word, PowerPoint, Excel).


    • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

    • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.

    • We provide significant financial rewards for high performing individuals.

    • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Asia, Australia or New Zealand.


    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, Barclays, HSBC, Aviva, Vanguard, M&G, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS and Zurich Financial. It has helped these customers grow to more than £200 billion of platform assets in aggregate. FNZ now employs over 1,400 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington Sydney, Singapore, Shanghai and Hong Kong.


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