• Confirmations Officer

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description


    Responsible for confirming both mutual fund and equity orders as well as resolving any issues raised by clients or other external parties across the FNZ platforms; and adhering to the key regulatory and process requirements of FNZ.


    The Officer will report directly into the Team Manager, with support provided from Senior Officers within the team.


    Team Responsibilities

    • Completing mutual fund and equity orders accurately and efficiently
    • Contacting fund managers to obtain Contract Notes via telephone and e-mail
    • Maintaining autocompletion rates for orders placed via EMX and Calastone
    • Correcting order errors e.g. EFM pricing errors
    • Data entry of failed trades
    • Ensuring all orders are completed within specified KPIs

    Role Responsibilities

    • Order completion; Completing mutual fund orders by manual input or file upload prior to Settlement Date.
    • Order monitoring; Monitor the progress of orders and also the receipt of manual / electronic confirmations from brokers and mutual fund managers.
    • Order reporting; Create client reports to highlight orders which have failed autocompletion and are awaiting EFM Contract Notes.
    • Record Keeping; Scan, save and store all electronic and paper documentation accurately and timely.
    • Effective communication;  Investigate, manage and resolve any issues raised by clients relating to the placement of orders.
    • Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.
    • Rollbacks: the team is required to complete corrections to client accounts which occur outwith normal BAU hours. The team is required to stay (on a rota basis) until completion and claim overtime for any additional hours worked.

    • This role is in scope for activities which have an indirect impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.


    Expected Behaviours

    • Accuracy; to ensure that completion of daily tasks are true and accurate
    • Efficiency; to ensure that completion of daily tasks are executed in a timely manner and deadlines are met
    • Effective communication; to ensure that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution
    • Record keeping; to maintain records as required to ensure the investment process is transparent to regulators and external auditors regarding Breach and reconciliation recording
    • Procedures; contribute to and maintain relevant and robust documented procedures
    • Information Systems; to make effective use of the Company’s information systems that are relevant to the role
    • Planning; to prioritise the work to ensure all activities are completed on time and within agreed deadlines
    • CPD; to develop professional and technical knowledge and skills via training & development in order to meet Continuing Professional Development requirements.

    Performance Assessment

    • Tasks completed with precision and accuracy.
    • Works efficiently and introduces efficiencies to the process.
    • Introduce improvements to the process.
    • Communicates well with peers, management and external parties.
    • Works well within your direct team and across the wider Investment Operations and FNZ “team”.
    • Proactively works to resolve problems.
    • Adherence to UK regulations.

    Experience Required


    • Previous experience in a Data Entry role or similar is desirable
    • Cross border working an advantage
    • Ability to work accurately and efficiently under pressure
    • Qualifications: FS Industry recognised qualifications- IOC, Investment Certificate or CFA or working towards.
    • Experience: 1 plus years in a similar role.
    • Crest Settlement experience would be beneficial as team work closely with Crest team

    About FNZ

    FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.


    FNZ has a strong blue-chip customer base including Standard Life, Axa Wealth, JP Morgan, HSBC, AMP, National Australia Bank, Bank of New Zealand, Friends Life, UBS, Zurich Financial and Close Brothers Asset Management. It has helped these customers grow to over £90 billion of platform assets in aggregate. FNZ now employs over 1000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Wellington, Sydney, Hong Kong, Singapore.



    • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
    • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
    • We provide significant financial rewards for high performing individuals; and
    • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia or New Zealand.


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