• Operational Risk Manager

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    The Operational Risk Manager is required to lead the application and development of the Risk Event process, act as the primary Operational Risk contact in respect of all FNZ clients and support the Head of Operational Risk & Quality Assurance as directed.  To lead the development of FNZ’s Operational Risk team which includes: 

    • Manage the team of Operational Risk Officers based in Edinburgh & Brno.
    • Develop / mentor the Operational Risk Officers to ensure a consistent message is delivered to the business and key man dependency is not present within the team.
    • Continue to develop the Operational Risk Team and ensure it continues to add value to FNZ.
    • Promote and actively develop a risk aware culture within FNZ 1st line.
    • Lead the development of the FNZ Risk Event Process.
    • Support the Head of Operational Risk & Quality Assurance as directed.


    • Drive the use of aCCelerate as the sole repository for Risk Event Information.
    • Manage, mentor and develop the team of Operational Risk Officers to ensure exceptional delivery to both internal and external clients.
    • Encourage a culture of openness and ethical decision making within the team.
    • Ensure clarity over roles, reporting lines and accountability within the Operational Risk Team.
    • Manage the performance of all direct reports, addressing performance issues in a timely manner to ensure that there is no client or operational impact.
    • Support the first line of defence with any Risk or Risk Event related queries.
    • Risk Event Lifecycle management – design and deliver improvements to the Risk Event process along with working across the business to ensure timely and accurate escalation, recording and reporting of Risk Events.
    • Reporting & MI – deliver quality Risk Event MI to all levels of the business – from 1st line through to Governance Committees and Board Reporting.
    • Action Plans – assist in driving quality action plans, including appropriate ownership, oversight and escalation to ensure completion on schedule thereby mitigating FNZ risk exposure.
    • Governance Committees – Participate and chair governance meetings to ensure that FNZ is driving the right values in order to mitigate risk and reduce risk events.
    • Communication - Written and verbal communication to be of a high standard along with the ability to influence and challenge.


    • Attend regular client meetings and resolve all actions within agreed timescales.
    • Ensure the delivery of Risk Event reporting to clients on time and accurately.
    • Ensure client queries are responded to in a prompt and business-like manner.
    • To respond to client enquiries in a prompt and business-like manner.

    This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.

    Experience Required

    • Extensive experience of operational risk within the Wealth Management / Platform industry.
    • Experience in the Risk Event Process and Controls.
    • Knowledge of the UK financial services and regulatory framework including the CASS Sourcebook.
    • Ability to communicate effectively at a variety of levels within a regulated environment, both internally and externally, written and verbally.
    • Numerate and literate.

    About FNZ

    FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers.  We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.  The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.


    Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.  The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.


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