• Business Change Analyst

    Job Locations UK-Edinburgh
    # of Openings
    Position Type
    Permanent Full-Time
  • Role Description

    The Business Change Team oversee the implementation and integration of all new client projects from the new business stage through to the final live release.


    The team is responsible for the overall tracking and governance of each new project, while ensuring every business area is appropriately prepared to allow the new technology, product or process to be incorporated with minimal impact.


    The Business Change team provides a vital communication link between internal/external project teams and the key FNZ business areas.


    The Business Change team is part of the overall FNZ Change Support Function which also includes the Operational Change team.


    Monitoring Progress & Reporting:

    • Actively manage and track all assigned projects from new business stage through to final release.
    • Use the core Business Change documentation to ensure all activities are started and completed within the set timescales.
    • Ensure the core tracking document is reviewed daily and kept up to date at all times.
    • Provide regular progress updates to all relevant stakeholders, ensuring concerns are immediately reported to the Business Change Manager.
    • Maintain a risk log for all projects under management, passing this to the Risk Team at regular intervals.

    Planning, Prioritisation & Organisation:

    • Manage the assigned workload effectively and prioritise projects in line with the team priority matrix.
    • Anticipate and communicate potential issues to the team and Business Change Manager.
    • Use Confluence and the Business Change shared folders to record and organize key information from projects.

    Communication & Influencing:

    • Follow the Team communication policy at all times.
    • Effectively manage all key external and internal relationships ensuring that all concerns are being addressed.
    • Question and challenge any key decisions which may have an adverse impact on specific FNZ business areas at a later date.
    • Fully engage, align and support FNZ’s clients to ensure each client’s key change tasks remain on track.
    • Increase the client’s “buy-in” to FNZ core technology and processes.
    • Contribute to all internal and external meetings / calls relating to assigned projects and confidently articulate key points and concerns.Analysing & Problem Solving:
    • Review project related documentation, emails and recordings then identify and communicate the key issues that will impact on the FNZ business.
    • Closely monitor external and internal communications to ensure there is no misunderstanding on project delivery and agreed processes.
    • Critically evaluate any problems that may arise, referencing past experience while having an awareness of wider implications.

    Knowledge, Learning & Developing:

      • Continually expand knowledge of FNZ platforms, products and operational processes.
    • Keep up to date with the key Regulatory, CASS and Risk & Compliance issues which impact the Business Change process.
    • Share knowledge with the team and present any findings at the weekly team meeting.

    Challenging & Improving:

    • Seek to understand core change processes at a granular level and clearly articulate the reasoning behind key decisions.
    • Suggest new ideas and ways to improve the team and the Business Change process

     Team working

    • Actively contribute to weekly Team Meetings
    • Ensure colleagues can support projects at all times by keeping the team up to date and ensuring appropriate holiday / sickness cover is always available.
    • Arrange regular catch ups with lead analysts to discuss and compare the key issues arising from assigned projects.


    • Support the Project team at client workshops / client calls ensuring representatives from key areas (Operations, S&S, Risk, Compliance & CASS) are in attendance whenever required.
    • Arrange and facilitate client workshops, internal walkthroughs and training sessions.
    • Provide onsite and online training support for clients and FNZ Business Areas.
    • Attend meetings with external third parties whenever required in order to support clients and project teams.
    • Support Operations and the Business Change Manager during the Acceptance Test phase, ensuring guidance pages, test environments and daily reporting is set up timely and effectively.

    About FNZ

    FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers.  We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.  The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.


    Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.  The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.


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