• Transfer Agency - Operations Manager

    Job Locations UK-London
    # of Openings
    Client Engagement
    Position Type
    Permanent Full-Time
  • Role Description

    FNZ TA Services Limited undertakes the role as transfer agent for multiple Authorised Corporate Directors for both Institutional and Retail investors.


    The candidate should have a good understanding of the following tasks within the Transfer Agency:


    • Client On-boarding (setting up new clients on the system, includes KYC etc)
    • Dealing (instructions received via various means to buy/sell funds)
    • Box Management (process of managing the movements in/out of funds)
    • Stock Transfers (instructions received via various means to move units between holders)
    • ISA Transfers (in and out to and from external providers)
    • Cash Settlement (process of moving money for buys and sell of funds) and managing liquidity especially with Multi-currency
    • Distributions (calculation of interest (cash/units) received during fund period)
    • Monthly Transactions and Holdings Reporting (issuance of clients statements & transactions)
    • Probates and all aspects of Registrations
    • Ability to analyse incidents and rectify through controls. Training and procedures
    • Manage team daily tasks and priorities accordingly
    • Develop team both individually and as a team

    Oversee and ensure daily tasks within the transfer agency are completed in a timely manner, the candidate will have to work to tight deadlines on a daily basis and be able to manage the team as outlined in departmental procedures.


    Detailed understanding of the governing FCA rules – in particular COLL , COBS, and CASS and will demonstrate on a daily basis as part of their role.


    The candidate will have previous experience with dealing with both retail and institutional clients


    As part of the management team ensure all service KPIs are met

    • As part of the management team ensure all regulations are met
    • As part of the management team ensure teams are ready and prepared for growth
    • As part of management team ensure all staff are trained and upskilled
    • Accuracy; to ensure that completion of daily tasks are true and accurate
    • Efficiency; to ensure that completion of daily tasks are executed in a timely manner and deadlines are met
    • Management; to ensure management of team is of highest quality

    Experience Required

    Ability to work to daily and in some cases tight/prescribed deadlines.


    Working knowledge of Excel, Word and PowerPoint.


    Attention to detail.


    Operational knowledge of fund administration to ensure clear understanding of the processes involved in the Transfer Agency.


    Attained modules in the IOC (“Investments Operations Certificate”) – or willing to study for


    Pro-active individual who can challenge processes and recommend improvements.


    Good at developing close working relationships with internal departments to the common objective of providing a best in class service whilst protecting the interests of FNZ TA Services Limited.


    Good analytic capabilities with an understanding on delivery expectations.


    Good analytical skills – can identify trends, issues, and provide recommendations that address root causes.


    Good communication and written skills. Ability to build relationships at all levels with clients.


    Proactive in identifying and assessing impact of regulatory and administrative obligations and forthcoming changes.


    ISA Management experience


    Cash Management experience


    Strong ability to multi-task and prioritise work across the team


    Strong ability to manage people and their different skills and personalities

    About FNZ

    FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers.  We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.  The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-term costs for consumers of wealth management products across all segments: from mass-market workplace pensions to mass-affluent and high-net-worth clients.


    Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC. In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.  The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.


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