A member of high performing Contact Centre/Investor Services team dedicated to being first point of contact for customer enquiries providing an excellent level of Customer Service that exceeds expectations.
Team player who supports the management team in delivering Guaranteed Service Standards within internal, external and regulatory frameworks.
Work will include handling customer enquiries including web chat, telephony, complaints and processing Investor Servicing Administration.
Hours of Work:
An individual who is passionate about customer service, an excellent communicator who has good listening skills and can handle varying work requirements at any given time and is keen to be multi skilled rather than one dimensional.
MUST: experience in either a contact centre environment or financial services.
An ability to remain calm under pressure and prioritise workloads to meet deadlines and demand, someone who has an eye for detail and takes pride in quality of work they process as Investor Servicing work will require this mind-set.
A team player who is driven and is determined to make a difference. An individual who can work on their own initiative but also enjoys being part of a team.
Experience of Web-Chat, Complaint Management and Investor Servicing Administration would be beneficial.
FNZ is a global financial technology and asset servicing provider which powers the wealth management, administration and custodian platforms for some of the world's leading financial institutions. These customers include life insurers, retail and private banks, asset and wealth managers and financial adviser groups based across the UK, Europe, Asia, Australia and New Zealand.
We believe that enhancing client engagement, lowering costs, delivering a seamless service and enabling personal solutions are key to helping people achieve their financial goals. We partner with major financial institutions to enable them to provide wealth management services to their clients across direct, intermediated and workplace channels that reflect these principles.
We develop long-term partnerships with our customers to enable them to get to market quickly with a market-leading digital proposition, transform their customer service offering and grow assets under management across multiple distribution channels.
Our customers include AMP, ANZ, Aviva, AXA Wealth, Bank of New Zealand, Fideuram Vita, HSBC, Mercer, National Australia Bank, HSBC, Santander, Santander Asset Management, Standard Life, UBS and Zurich. In all we partner with 42 institutional customers worldwide.
FNZ employs over 1,000 people with offices in Edinburgh, London, Bristol, Brno (Czech Republic), Shanghai, Hong Kong, Singapore, Sydney, Melbourne and Wellington.