FNZ

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CZ-Brno
Internal: - Risk Event Lifecycle management – work across the business to ensure the timely and accurate escalation, recording and reporting of Risk Events. - Action Plans – assist in driving quality action plans, owned and tracked to completion on schedule to mitigate the risk identified. - CSA – coordinate and consult on the Control Self Assessment process. - Reporting and MI – deliver quality risk information to all levels of the business – from ops team through to the Board – with effective challenge and analysis evident. - Training & Awareness – formal and ad hoc training and guidance to all levels as required. - Other areas of the Global Risk & Control Framework as required – e.g. business continuity, policies and standards.   External: - Ongoing risk event reporting to our clients within agreed timeframes and to a high standard. - Formal relationship management – work with peers in the clients second line risk teams on a proactive basis. - JRCC – monthly Joint Risk & Compliance Committees, including production of formal reporting.   Development: - Identify improvements to the Global Risk & Control Framework. Take accountability to see those ideas through to delivery and demonstrate benefits. - Maintain personal subject matter expertise in risk management through training, professional CPD and qualifications as appropriate.
Department
Risk and Compliance (RCP)
CN-Shanghai
A front-end developer role is available in our Portfolio FNZ Chain team, which produces web apps for Transfer Agency Back Office and Fund Managers.   Most of the work is focusing on developing production quality Front End applications integrating with REST API, so the Front-End development follows an Agile method.   We write our front-ends in React and Redux which will be deployed on to cloud, so should have good understanding of Docker, AWS cloud and also the front end will be interacting block chain services, understanding of Blockchain including chain participants, cryptography would be beneficial. The daily functions of the role include: - Developing the front-end for existing and new products; - Defining and delivering solutions for platform UIs, as well as integration with back-end solutions via API; - Working with the team to achieve the best outcome; - Building and deploying your sites using the Continuous Integration system; - Supporting research efforts to ensure we are following best-practices;  - Helping to solve any defects that may arise; - Testing that builds meets browser and platform standards; and - Checking the quality of final output is to the standard expected by clients.
Department
Development
CZ-Brno
- Work closely with the administation team in Brno & UK to maintain strong communication links.  - Build positive working relationships with all staff across the company; including building close links with members of the Senior Management Team, Customers and other key positions. - Provide a client-focused approach to customer needs, both external and internal, to ensure that all customers are responded to in a professional, timely way. - Organise internal/external meetings and responsibility for extensive meeting room diary management. - Managing meeting room facilities to ensure the best standards are provided, ensure AV equipment is provided, any hospitality and catering requirements are met. - General Reception Duties. - Answer switchboard telephone calls as part of standard call bounce. - General administration duties including scanning, printing and/or filing as required for the office. - Screen and receiving all in-coming mail; organising couriers and managing out-going mail. - Assist Office Manager with the FNZ Brno apartment to a high standard. - Ensure new starters are welcomed. - Within the admin team it is required that the individual provides cover for holidays. - Undertake any other projects/tasks as may be reasonably required to facilitate the smooth operation of the Company.
Department
Administration
UK-Edinburgh
A member of high performing Contact Centre team dedicated to being first point of contact for customer enquiries providing an excellent level of Customer Service that exceeds expectations.   Team player who supports the management team in delivering Guaranteed Service Standards within internal, external and regulatory frameworks.  Work will include handling customer enquiries including web chat, telephony, complaints and processing Investor Servicing Administration.   Hours of Work: 40 hour week. Flexible Shift patterns will operate. Operating Hours are 8am – 6pm – Monday to Friday and 9am-1pm on a Saturday.   Role Responsibilities: - Customer – dealing with queries via web chat, email, telephone and post to customer’s satisfaction. - Compliance – ensure all contacts logged in line with our internal controls and compliance checks applied where necessary. - Complaints – ensure Complaints dealt within 24hrs if possible and if not regulatory FCA process is followed. - Service Delivery - ability to manage own workload within a demanding environment and ensure your allocated workflow items are administered within Service Level Agreements and Key Performance Indicators are attained. - Working with Others – work with team mates and other departments to ensure customer queries dealt with promptly. - Service Training & Competency – training will be provided across agreed disciplines with regular assessments and discussion relating to Competency attained and quality of outputs. - Performance Management - your Team Manager will hold regular 1.1 discussions with you; it is your responsibility to own and demonstrate attainment of performance targets. - Continuous Improvement - once knowledge attained across our procedures and disciplines look for opportunities to improve our processes in order to improve the customer experience. - Personal Development - take ownership of own development ensuring Training and Development Plan in place to meet career aspirations. - Other Tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the company.    
Department
Operations (OPS)
CZ-Brno
Working with our premier global financial institutions client base, you will service their assets & investment portfolios on our market leading digital platforms. This will involve dealing with a variety of financial products and transactions.   You may come from an investment background with previous experience in a similar role; however, these are also excellent opportunities if you are looking for your first step in to investment & wealth management.   Key Attributes: - Accuracy; to ensure the completion of daily tasks. - Efficiency; to ensure daily tasks are executed in a timely manner and deadlines are met. - Effective communication; to ensure information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution. - Record keeping; to maintain records to ensure the investment process is transparent to regulators and external auditors regarding Breach and reconciliation recording. - Procedures; contribute to and maintain relevant and robust documented procedures. - Information Systems; to make effective use of the Company’s information systems. - Planning; to prioritise workload to ensure all activities are completed on time and within agreed deadlines. - CPD; to develop professional and technical knowledge and skills via training & development in order to meet Continuing Professional Development requirements. - Other tasks; to undertake any other projects / tasks as may reasonably be required to facilitate the smooth operation of the company.
Department
Operations (OPS)
CZ-Brno
The Systems Analyst role has responsibility for the business and functional solution design and technical analysis of FNZ’s platform capabilities and business processes within their client aligned team.     They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical) and to translate these into functional specifications and core functionality documentation.  The System Analyst will manage stakeholders (internal and external) to ensure solution design meets requirements.  The Systems Analyst will work with IT developers to provide oversight and clarity on the development solution.   The Systems Analyst will gain a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform.  Will be called upon on a consultative basis to support Solution Consultants in workshops and provide input into requirements/MWS documentation. They must drive Solution Consultants and customers towards adopting FNZ’s existing platform functionality and business model; and work with System Design to ensure any enhancements are in-line with FNZ’s strategic business initiatives and SDLC.   Specific Role Responsibilities: - Develop and maintain a deep knowledge of the platform functionality and business processes related to their nominated functional area. - Educate and prepare customers (external and internal) on core FNZ platform functionality. - Work with stakeholders (internal and external) to develop solutions to meet business and technical requirements. - In solution definition promote existing FNZ functionality, processes and 3rd party agreements wherever possible. - Provide support to Solution Consultants in customer workshops and input into requirements on a consultative basis. - Discuss, understand and document Systems specifications with Solution Consultants and Development Leads. - Produce Systems artefacts as per FNZ SDLC. - Contribute to and maintain a knowledge repository for solution orientated artefacts. - Work with solution consultants, developers and managers to ensure business requirements are met and solutions are kept up to date. - Ensure that any new business developments adhere to procedural and regulatory compliance requirements. - Cross functional collaboration to address gaps in the business and technical solution. - Identify and document any non-functional requirements related to the functionality. - Provide guidance and clarity to technical resources around the business requirements. - Provide regular updates to the Delivery Manager on progress to plan as well as key risk and issues. - Support the management of defects and associated root cause analysis. - Provide timely estimates to the Delivery Manager. - Peer Review build artefacts for the function area assigned. - Regular interaction with the S&S and Operations functions throughout the lifecycle and post-implementation. - Regular collaboration with all Systems Analysts to ensure there is a consistent and ‘best practice’ approach across all teams.
Department
System Analysis (SAN)
UK-Edinburgh
Reconciling custody records ensuring they are accurate; identifying where any differences arise between records and owning the E-E process for timely resolution.   Role Responsibilities:  - To monitor investment holdings and transactions and the receipt of manual/electronic holdings and transaction statements from brokers and fund managers. - To investigate variances/breaks from reconciliations. - To ensure that all breaks are resolved and cleared within a given timeframe. - To reconcile individual clients in a short position and ensure this is rectified in a timely manner. - To cross-train on all other mutual funds and equity processes to provide leavhttps://fnz.icims.com/icims2/servlet/icims2?module=AppJob&action=jobEdit&id=2581&tab=RQ_DESCRIPTION&hashed=1330116248#!e cover as and when required. - To update Managed Funds and Equities procedures in accordance with any changes to process - To maintain and develop Broker, Custodian, Plan Manager and External Fund Managers relationships in order to assist with identifying discrepancies. - To raise issues with the Institutional Client, internal FNZ teams and External Fund Managers depending on where the error lies for them to resolve reconciling differences. Core Attributes: - Accuracy; to ensure that completion of daily/weekly/monthly tasks are true and accurate. Within the Asset Reconciliations team we primarily use Excel and it is important that the difference Excels are all kept up to date with relevant information. - Problem solving; effectively and efficiently resolve breaks to full resolution in line with client and regulatory expectations. - Efficiency; to ensure that completion of daily/weekly/monthly tasks are executed in a timely manner and deadlines are met. We have various deadlines within the team. - Effective communication; to ensure that information is communicated effectively to necessary parties and to follow the agreed escalation process in a timely manner for purpose of rapid resolution of breaks. - Record keeping; to maintain records as required to ensure that team processes are transparent to regulators and external auditors regarding reconciliation recording. - Procedures; contribute to and maintain relevant and robust documented procedures. - Information Systems; to make effective use of the Company’s information systems that are relevant to the role. - Planning; to prioritise the work to ensure all activities are completed on time and within agreed deadlines. - CPD; develop, track and evidence professional and technical knowledge and skills via training and development in order to meet Continuing Professional Development (CPD) requirements as outlined in the T&D Framework. - Other tasks;to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company. - This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ
Department
Operations (OPS)
UK-London
FNZ Solutions Consulting is a new, dedicated & focused division within FNZ’s Delivery team, which provides Platform Consulting services to new and existing customers.   The Solution Consultant role is a key role within this team, and will provide expertise in the following areas :   - Platform Proposition definition and enhancement - Target Operating Model definition and enhancement - Business transformation support and consultancy services - Regulation and advice on platform compliance - Customer training programmes and knowledge transfer - Platform configuration and the MWS process. - Development of bespoke customer requirements. - Platform integration design.   FNZ Solution Consulting will provide services to both new and existing customers as an additional revenue stream. These services could be bundled as part of a Platform implementation (MWS) or be an ad-hoc consulting assignment. In particular there is an opportunity to procure consulting services in the pre-sales period ahead of committing to a Platform Implementation.   Resonsibilities   - Work with FNZ customers to help define proposition and product requirements. Provide Market expertise as required. Be an SME in FNZ Platform functionality and apply this understanding to help customers define propositions that best utilise or enhance FNZ core platform capabilities.   - Have a full understanding of a Platform Target Operating Model, including the interfaces between platform and customers operations and FNZ Investment operations. Provide advice to customers regarding best practice operating model design.   - Be an expert in the Model Wealth Solution, and run the MWS Configuration process for new platform implementations, capturing all customer configuration points in service configuration documents.   - Document any bespoke customer requirements.   - Provide review and quality assurance off design documentation produced by the FNZ Systems analyst team.   - Provide training programmes and knowledge transfer services for the FNZ customers.   - Provide ah-hoc consultancy services as required.   - Have a good knowledge of the regulatory environment in which the Solution Consultant operates and provide advice and guidance to customers in respect of delivering a compliant platform.   - Be an SME in the FNZ platform and market in which FNZ operate, and provide training and support for other areas of the FNZ business.
Department
Solution Consulting (SCN)
CZ-Brno
This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.   Team Responsibilities: - Application Support – ensure that the application is working correctly as deployed. - Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. - Change Management – support testing and release process for production fixes. - Project Handover – facilitate the transition between project support and production support for all change. - Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.   Role Responsibilities: - Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries. - Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues. - Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements. - Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose. - Other tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Department
Production Support (SAS)
CZ-Brno
This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.   Team Responsibilities: - Application Support – ensure that the application is working correctly as deployed. - Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. - Change Management – support testing and release process for production fixes. - Project Handover – facilitate the transition between project support and production support for all change. - Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.   Role Responsibilities: - Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries. - Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues. - Collaborate with colleagues, operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements. - Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose. - Other tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Department
Production Support (SAS)
CZ-Brno
You will be part of our Production and Support Department that is simply making sure that all of our live platforms are running smoothly and without issues.   This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.   Key Responsibilities: - Investigation of errors in live high-end platforms. - Researching and fixing defects based on description. - Developing code, scripts, schemas required to solve complex technical issues. - Investigating problems on databases, web and application servers. - Dealing with performance issues. - Communication with Production Support Analysts and Testers. - Automation of manual processes within Production support (CSI). - Working in a group of highly skilled support developers to resolve production issues.
Department
Production Support (SAS)
UK-Edinburgh
The Project Manager is responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.   This may involve the delivery of a single large scale project or multiple smaller projects.   This is a client facing role and requires the ability to build strong relationships with customers, often at a senior level.   Delivery Management - Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. - Ensure the project delivers in-line with the FNZ SDLC and PLC. - Develop and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. - Take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. - Take ownership for the overall estimating process for the project, and working collaboratively with the Lead Business Analyst, the Build Manager, and the Test Manager, estimate the work effort required to deliver the project scope within the agreed timescales and budgets. - Provide timely, precise, accurate and comprehensive project MI and reporting to the PMO, Head of Delivery and Account Director as required - Identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Ensure mitigation plans are in place for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalate to the Account Director or Head of Delivery as is appropriate. - Ensure project changes are managed in line with the FNZ SDLC and PLC, and all commercial changes to the project are agreed with the Account Director. - Ensure all 3rd party suppliers are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. - Ensure all operational readiness activities are undertaken in line with the FNZ SDLC and PLC, and that appropriate training and handover takes place ahead of implementation. - Ensure the project conducts a post implementation review and that lessons learned are captured and shared with the rest of the PM community   Team Leadership - Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. - Provide coaching, advice and support performance management with line manager’s where necessary. - Ensure a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. - Be an active member of the PM community, contributing to team sessions and central improvement initiatives, and sharing best practice and lessons learned.
Department
Project Management (PRJ)
UK-Edinburgh
The Senior Cash Settlement Officer is responsible for settling trades from external fund managers and FNZ (UK) Ltd’s clients. Ensuring that all funds are transferred to Client accounts in a timely manner.   Role Responsibilities - To settle all trades rebates or distributions in an accurate and timely manner. - Ensure client funds are repatriated to FNZ (UK) Clients on a daily basis. - Ensure that all debtor and creditor positions are chased and accurate. - Generate and monitor FSA Client Money Calculations for FNZ (UK) and its clients. - Manage and maintain the open items for each client to ensure that control accounts are cleared down daily. - Support the daily management and development of the team. - Take responsibility of the overall control and oversight of the team, to ensure that tasks are complete on time, and that the relevant controls are carried out daily. - Monitor and complete payroll with regards to drawdown payments on clients that we own this process for. - Ensure that work is delegated among the team to allow for all tasks to be complete on time and accurately. - Conduct 1-to-1 coaching with team members in order to ensure continuous development of individuals and the team as a whole. - Provide support and advice with regards to more complex issues. - Comply with the training and development standards and requirements as outlined in FNZ's T&D Framework, including attainment of the IOC Qualification and demonstration of 34hrs per year of CPD.    
Department
Operations (OPS)
CZ-Brno
This position is part of global Information Security team, who are responsibility for managing Information Security to ensure it’s an integral part of FNZ’s business delivery. This role is part of a new global team tasked with monitoring and responding to cyber-attack and other network/security and systems incidents. A wide knowledge of IT and Security techniques and practice is required and as well as an analytical approach to working.   The global team based in both Wellington and Brno will provide “follow the sun” monitoring and escalation. Each centre will operate on shifts and weekend work to provide the required 24x7 monitoring.   The role reports to the Team Leader of the security response and incident management team and you will be require to assist the Team leader to monitoring systems and detecting and responding to incidents.   Team responsibilities: - monitor and respond to security incidents and events. - manage the information security risk framework to ensure risks are being adequately controlled, perform risk assessments and develop new controls to manage risks. - ensure Information Security controls do not adversely impact defined uptime SLA targets, objectives and measures for systems. - ensure security controls are managed to ensure all network and systems are regularly reviewed for new security risks and threats. - ensure that platforms are internally security tested to provide a good level of security assurance. - develop security controls to ensure adequate measure are implemented within the Software Development Life Cycle (SDLC). - ensure FNZ policies relating to BCP and DR are regularly updated and tested. - ensure the management of information security risks is an integral part of the design and implementation of new projects. - prepare and carry out information security training.  Specific role responsibilities: - configure real-time monitoring tools monitor and detect unusual system events. - escalate incidents to appropriate teams and management. - ensure all systems (firewalls, remote access, windows events, network events, application and proxy logs) provide log information into the SIEM. - research new threats and vulnerabilities and provide advisory information on critical patches. - perform vulnerability assessments and report outcomes for their resolution or mitigation. Performance assessment: - ensure that incidents are effectively monitored, reported and action taken to resolve the incident. - minimise the impact of any incident to systems, platforms and the business.
Department
Information Security (INY)
UK-Edinburgh
This role is responsible for providing SME support in relation to the Cash Reconciliations team within the FNZ Operational Area.   The SME  will report directly into the Team Manager however will provide ongoing support to other areas of the business.   Team Role Responsibilities   - Investigate and discrepancies (breaks) and raise with the appropriate area for resolution - Chase and escalate breaks in line with FNZ’s Governance policy - Liaise with FNZ clients regarding breaks, providing regular updates via the reconciliation and answering any subsequent client queries - Manage the issue log for all Client and internal FNZ team queries - Manage the mail box for external fund manager queries   - SME Role Responsibilities -   - SME; Be a process expert within the team, deal with complex issues and deliver resolution; provide support to Operations and the business as a whole based on technical knowledge of team and role - CHANGE; On point to deliver, test, implement any change into the team, document any procedural changes to support change. - QA & MI; Support manager in reviewing work and production of MI to demonstrate effectiveness of controls within team - DOCUMENTATION; Review any project documentation to assess impact to team, Review procedures periodically to ensure completeness and accuracy to current process. - BAU SUPPORT; Support the BAU function with deliverables as and when required, ensure knowledge of process is maintained by performing BAU tasks regularly - PROCESS IMPROVEMENT; Drive forward ideas from the team to improve the existing operating process - DEVELOPMENT; Keep up to date with market changes and developments that impact the team, have a sound overall awareness of the teams functions - TECHNICAL; Have technical understanding of platform functionality and operation, end to end view of the process and platform for team
Department
Operations (OPS)
UK-Edinburgh
Role Overview:   The Operational Risk Officer is required to support the application and development of the Risk Event process, allocated clients and the Operational Risk Manager as directed.   To participate in the development of FNZ’s Risk Event process - including: - Risk Event (including Breaches) reporting, and associated management of Action Plans. - Risk Event Management Information. - Risk Event Training. - Continuous Improvement of the Risk Event Process identifying efficiencies and improvements in the process related to quality and timeliness. - Root Cause and thematic analysis along with working with the business to improve the control environment to reduce the volume of Risk Events. - Identifying development initiatives for Programme Compass to reduce the occurrence of Risk Events. - Attending client meetings and discussing Risk Event themes and trends. - To support the Operational Risk Manager and Operations Management Team as directed.   Key Responsibilities:   Internal - aCCelerate - Use and becoming a subject matter expert in the use of aCCelerate as the sole repository for Risk Event Information. - Risk Event Lifecycle management – work across the business to ensure timely and accurate escalation, recording and reporting of Risk Events. Providing challenge to content to ensure that the Event is accurate and represents what actually happened. - Reporting & MI – deliver quality Risk Event MI to all levels of the business – from 1st line through to Governance Committees and Board Reporting. - Action Plans – assist in driving quality action plans, including appropriate ownership, oversight and escalation to ensure completion on schedule thereby mitigating FNZ risk exposure. Support first line of defence with any Risk Event related enquiries - Training - Deliver Risk Event Training focussing on identification, quality and timeliness of Risk Event reporting. - Communication - Written and verbal communication to be of a high standard along with the ability to influence and challenge.   External - Attend regular client meetings (e.g. Risk Event Meetings) and resolve all actions within agreed timescales - Deliver client reporting on time and accurately - Deliver client Risk Event reporting within required deadlines - To respond to client enquiries in a prompt and business-like manner   - This role is in scope for activities which have a direct impact on CASS processing which takes place within FNZ for FNZ and/or FNZ’s clients. This role has a requirement to remain up to date with CASS developments and changes as communicated with FNZ.  
Department
Operations (OPS)
UK-London
The Project Manager is responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.   This may involve the delivery of a single large scale project (budget up to £1m) or multiple smaller projects.   This is a client facing role and requires the ability to build strong relationships with customers, often at a senior level.   Delivery Management - Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. - Ensure the project delivers in-line with the FNZ SDLC and PLC.https://fnz.icims.com/icims2/servlet/icims2?module=AppProfileEdit&action=switchEditTab&hashed=269540820&type=next#! - Develop and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. - Take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. - Take ownership for the overall estimating process for the project, and working collaboratively with the Lead Business Analyst, the Build Manager, and the Test Manager, estimate the work effort required to deliver the project scope within the agreed timescales and budgets. - Provide timely, precise, accurate and comprehensive project MI and reporting to the PMO, Head of Delivery and Account Director as required - Identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Ensure mitigation plans are in place for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalate to the Account Director or Head of Delivery as is appropriate. - Ensure project changes are managed in line with the FNZ SDLC and PLC, and all commercial changes to the project are agreed with the Account Director. - Ensure all 3rd party suppliers are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. - Ensure all operational readiness activities are undertaken in line with the FNZ SDLC and PLC, and that appropriate training and handover takes place ahead of implementation. - Ensure the project conducts a post implementation review and that lessons learned are captured and shared with the rest of the PM community   Team Leadership - Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. - Provide coaching, advice and support performance management with line manager’s where necessary. - Ensure a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. - Be an active member of the PM community, contributing to team sessions and central improvement initiatives, and sharing best practice and lessons learned.
Department
Project Management (PRJ)
UK-Edinburgh
The Head of Transfers is responsible for managing the in specie transfer of customer assets between FNZ and other market participants ensuring efficiency of process whilst ensuring expectations of end customers is exceeded. Additionally the management of certificated holdings and the transfer of these assets in to and out of CREST.   The role holder will need to ensure efficient, timely and accurate processing in adherence to company policies and procedures, Service Level Agreements and KPI’s.   The role requires a candidate with extensive experience of the transfer process across different asset classes and within a variety of global custody operating models and someone who can demonstrate management of complex operational activities in a high transactional volume, retail focused environment.   The role will report into the Head of Investment Operations for Europe and will form part of the Operations Management Team. The role holder will have responsibility for a team of c40 individuals across two locations covering all the activities related to processing handling certificated and dematerialised in specie transfer of customers assets for a variety of securities held under various custody arrangements.   This role will require some customer engagement for ongoing service provision as well as understanding any change to operational process or structure as a result of the change in customer proposition.   - Responsible for ensuring all administrative duties related to processing high volume of transfers and certificated holdings to support the ongoing growth of FNZ’s blue chip customer base in a timely and accurate manner - Management of a multi locational team. - Support to end customers ensuring the provision of qualitative and timely information in respect of the transfer asset process - Monitoring and ensuring adherence to SLA’s, KPI’s and department procedures. - Ensuring that all work is carried out in accordance with any relevant compliance or regulatory requirements with particular focus to ensure adherence to CASS, SYSC and COBs rules. - Liaising with other departments and clients - Efficient workflow or process management identifying and implementing improvements as necessary to optimise team performance - Manage the team’s performance to ensure adherence to team and individual objectives - Keeping staff informed of any changes in regulatory rules and adherence to them and implementation to procedures. - Provision of qualitative department MI - Resource management in accordance with the business plan, business volumes, budget etc. - Root cause analysis of all instances of losses, compensation or any other transactions for the account of the firm to understand why they occurred and to identify and implement any processes to reduce losses / mistakes - Provide leadership and development for individuals - Comply with the Training and development standards and requirements as outlined in FNZ's T&D Framework, including CPD. - Ensure that the Training & Development Framework is being followed throughout the areas carrying out regulated activities, by implementing accountable performance objectives as part of the 6 monthly performance review process and liaising with team managers on an on-going basis.    
Department
Operations (OPS)
UK-Edinburgh
The Head of Corporate Events is responsible for the efficient process of all corporate events for assets held on behalf of customers in a timely and accurate manner and in adherence to company policies and procedures, Service Level Agreements and KPI’s.   The role holder will also be responsible for ensuring all procedures and systems and controls are kept up to date within the department.   The role requires a candidate with extensive controls focused experience who can demonstrate management of complex operational activities in a high transactional volume, retail focused environment.   The role will report into the Head of Investment Operations for Europe and will form part of the Operations Management Team. The role holder will have responsibility for a team of c20 individuals across two locations covering all the activities related to processing corporate actions, dividends and distributions on a variety of securities held under various custody arrangements.   This role will require some customer engagement for ongoing service provision as well as understanding any change to operational process or structure as a result of the change in customer proposition.   - Responsible for ensuring all administrative duties related to processing both mandatory and elective corporate events are undertaken within specified deadlines. Management of a multi locational team. - Support to end customers ensuring the provision of qualitative and timely information in respect of elective and mandatory events - Accurate and timely process for take up of end client elections for optional corporate events - Monitoring and ensuring adherence to SLA’s, KPI’s and department procedures. - Ensuring that all work is carried out in accordance with any relevant compliance or regulatory requirements with particular focus to ensure adherence to CASS, SYSC and COBs rules. - Liaising with other departments and clients - Efficient workflow or process management identifying and implementing improvements as necessary to optimise team performance - Manage the team’s performance to ensure adherence to team and individual objectives - Keeping staff informed of any changes in regulatory rules and adherence to them and implementation to procedures. - Provision of qualitative department MI - Resource management in accordance with the business plan, business volumes, budget etc. - Root cause analysis of all instances of losses, compensation or any other transactions for the account of the firm to understand why they occurred and to identify and implement any processes to reduce losses / mistakes - Provide leadership and development for individuals - Comply with the Training and development standards and requirements as outlined in FNZ's T&D Framework, including CPD. - Ensure that the Training & Development Framework is being followed throughout the areas carrying out regulated activities, by implementing accountable performance objectives as part of the 6 monthly performance review process and liaising with team managers on an on-going basis.    
Department
Operations (OPS)
UK-Edinburgh
This role based in Edinburgh ensures the successful delivery of a range of mobility and relocation services to relocating individuals and their family members, and managing the expectations of the business.   Relocation Services - Act as the single point of coordination for all relocating and seconding employees from the initiation of the case and ensuring a full understanding of our Global Mobility Policy and procedures. - Eventually taking ownership of this Global Mobility Policy and procedures. Ensuring it is regularly updated to fit business needs. - Ensuring the Global Mobility Policy updates are distributed fully on internal networks. - Act as first point of contact for all relocating and seconding employees throughout their relocation or secondment including any escalated issues. - Act as a main point of contact for all internal stakeholders regarding all relocation and visa enquiries from internal stakeholders. - Ensure all enquiries and communications are responded to within the agreed SLAs. - Responsible for managing and handling a caseload of files. - Take ownership of pre-assignment/relocation briefings with employees, seeking support from the relevant local HR team when required. - Working with colleagues and external suppliers to develop enhanced destination and relocation services and experiences to ensure that employees receive a high level service at all times. - Manage and oversee relocation logistics and all immigration processes via internal processes, seeking support from the relevant local HR team when required. - Managing and liaising with external providers, for all relocation services (including home search, expense management, relocation support, etc). - Close alignment with internal Travel colleagues on all aspects of relocation movements. - Ensuring that managers and employees and their families are kept up to date as necessary. - Commit to continuously improving the services provided. Budget Management - Perform monthly (and ad hoc) reconciliation of relocation costs using actual budget data provided by regional Finance teams. - Ensure the CHRO and Chief of Staff have regular oversight of this information and it is available on request. - Work with local HR teams to validate assignee expenses according to budget and update reports accordingly. - Perform monthly reconciliation of secondment costs by building relationships and processes with internal stakeholders to ensure awareness of all secondment and STBV activity within the business. - Work closely with the Travel and HR teams to ensure full capture of all secondment and STBV data including full awareness of associated costs and budget impact for the relevant budget holder. - Analyse projects and make recommendations on the cost-estimate of the project   Reporting - Maintain JIRA and MI reporting to the standards required. - Capturing relocation costs for budgetary preparation and evaluation. - Liaise with HR and Finance colleagues and global partners regarding employee tax equalisation. - Support the quality of data held in the HR database for global reporting purposes. - Manage all regular tax reporting for short-term international movements, for example Short Term Business Visitor (STBV) reporting. - Be accountable for the results of the quarterly visa and immigration audit process.  
Department
CEO (CEO)